Conditions and rules of use

News letters or registration to receive the month’s specials:

When you make a purchase on one of our sales platforms or register to receive the monthly specials, you will automatically be subscribed to our newsletter, to receive monthly or bi-monthly our catalogs of the monthly specials. When you receive your first newsletter, you can unsubscribe at any time if you feel it is necessary.

The security of your transactions:

Recognize the security and encryption used with closed padlocks & HTTPS This encryption method is called SSL. When this one is active, the address of the site starts with an HTTPS instead of the traditional http. Your safety is serious business for us! Encryption is very commonly used in Internet stores because of the high level of security it offers. The coding of information makes it possible to make it unreadable by malicious eyes. Your security is ensured in several ways on Animaux en, here is how: Your personal information is not read by a third party during its transmission; your information is not modified by a third party; your information does come from the person sending it; the transaction is proven (principle of non-repudiation, sort of acknowledgment of receipt).

The environment:

Significant actions for the environment All actions count for the environment. Every day we ship a lot of packages directly to people’s homes around the world. Naturally our first gesture for the environment and ecology was made for the packaging of these shipments, more than 90% of our packages are made with recycled boxes. So, during your next purchases, do not be surprised to receive your packages in an environmentally friendly way. Because you could see among other boxes not conventional, we would even say unusual for a shipment of packages such as: Cereal box, waffle box, candy box and many others.

Membership conditions and regulations for paying members

Memberships in Animauxenligne are offered to individuals aged 18 or over.
Animauxenligne reserves the right to refuse membership to any person and to deactivate a membership without cause or for reasons such as non-compliance with these terms and regulations or abuse of membership privileges. Failure to comply with these conditions and regulations could result in restrictions on certain privileges.
Membership is subject to all regulations adopted by Animauxenligne, including privacy policies and practices.
Membership fees must be paid in advance for your discounts
members apply to your next purchase.
Fees and others
Membership fees are billed for a period of 12 months from the date of initial registration of the primary cardholder
Membership is valid only for the website and cannot be used in the branch(es) of the animals online store and its subsidiaries which are established on the street.
Membership is not transferable or refundable.
The person who joins Animauxenligne as a member is the “main” cardholder and is responsible for membership.
All members are subject to these conditions and regulations.
Membership fees for standard+ members are CA$83.88 (plus applicable taxes) for a period of 12 months from the date of registration of the primary member.
Membership fees for premium members are CA$119.88 (plus applicable taxes) for a period of 12 months from the date of registration of the primary member.
Certain products such as food and certain other exceptional products cannot have a member discount, because they are sometimes prohibited by the manufacturer. Animauxenligne reserves the right to withdraw a discount for members on certain products, without justification to members.
Member discounts cannot be combined with products already on discount.

Notice: This document uses the name Animauxenligne to describe Canada animal distribution. and its subsidiaries. Membership in Animauxenligne constitutes an agreement to comply with the following conditions and regulations. Animauxenligne may modify these conditions and regulations without notice or consent to the member; however, any changes made therein are put into effect upon renewal of the member’s membership.

Conditions to know:

Animals Online will deliver the products you ordered to the address you designated when ordering. Pets Online must have received full payment for the products ordered before proceeding with delivery. Shipping costs are determined by weight, volume and distance. All packages are delivered by one or the other of these companies: Pets Online, Canada Post, UPS, Canpar, Fedex or others. The choice of delivery company is up to Animals Online. At all times, no delivery will be made to a post office box. No PAYMENT ON DELIVERY order will be accepted, as all payment must be complete prior to delivery. The delivery of your order will be made by Animals Online as quickly as possible following acceptance of the order. Costs and times may vary depending on the destination of the shipment and the availability of products. Deadlines should not exceed 10 working days. We will not be responsible for packages delivered late by any of the companies we deal with. If applicable, you are subject to the rules concerning the signing of an acknowledgment of receipt of the products. If during the delivery of your products, you are absent from the place that you will have determined for the delivery during your order, it will be your responsibility to recover the products according to the rules of the delivery company that we have chosen. during your order. When a package is considered lost according to the rules of use of one or another of the delivery companies with which we will do business (Canada Post, Fedex, UPS, Canpar and others), we will refund or replace the lost merchandise. . You will become the owner of the products you have ordered as soon as they are delivered by Animals Online to the chosen transport company.From that moment on, you will therefore be required to assume the risks and Animals Online will not be responsible for their loss or destruction. For all products sensitive to frost, Pets Online will not assume any responsibility for damage or loss of such products during delivery. It is your responsibility to ensure that these products are shipped to a location where they will be protected from cold and inclement weather. We make delivery within eligible areas only In the event that Pets Online is held liable to you, Pets Online’s liability will be limited to an amount of money equivalent to the price you will have paid for the returned products. Apart from all of the foregoing, nothing in this article may have the effect of limiting any right that you may have as a consumer under any of the laws of public order which may be applicable in your case. Pets Online will not be liable for the breach, in whole or in part, of any of its obligations to you, nor for any damage or loss you may suffer, if the breach, damage or loss results from ‘a case of force majeure or a circumstance beyond its control.


You can receive your purchases at one of our pick-up counters if you wish, choose your counter when you pay in the basket. You will receive a call when your products can be picked up at the counter (1 to 7 days). There are two payment options for all pick-up counters; # 1 Pay you in cash directly at the counter where you will pick up your purchases # 2 You can prepay your purchases on the site with a credit card of your choice that is accepted by


Please read these terms and conditions carefully before using the website. Because the use of this site, as well as any sale of products and services offered on this site are subject to the terms and conditions set out below. When you place the order and make the payment, you automatically accept and assume all the conditions of use of the website.


By using this website in any way, including browsing it, activating an account with us or making a purchase, you acknowledge having read and understood the terms of use and agree to comply with them and be bound by them. Pets Online reserves the right to change the terms of use at any time without notice to you. If you continue to use the site we will assume that you accept the conditions of use. You therefore agree to read them carefully each time you use this website. The material may contain inaccuracies or typographical errors. The company makes no representations about the accuracy, reliability, completeness or suitability of the material, or the potential results arising from the use of the website and materials. Use of the website and materials is at your own risk. Changes occur periodically on the website and can take place at any time. The company does not warrant that the website will be error free, nor that this website and its server are free from computer viruses or other harmful effects. If your use of the website or material requires maintenance or replacement of parts or data, the company is not responsible for any costs incurred. The website and materials are provided on an « as is » basis without warranty of any kind. The company and its suppliers, by virtue of the law interpreted in its broadest sense, disclaim all warranties, including the guarantee of fair and merchantable quality, the non-infringement of the rights of third parties and the guarantee of conformity with a special purpose. The company and its suppliers make no warranty as to the accuracy, reliability, completeness or suitability of the material, services, software text, graphics and links. The company, its suppliers or any other third party mentioned on this site can in no way be held responsible for any damages whatsoever (including and without limitation any direct or indirect damages, any loss of profits and any damages resulting from losses. data or business interruptions) resulting from use or inability to use the website and materials, whether under warranty, contract, tort civil or any other legal concept, whether or not the company is informed of the possibility of such damages. The seller cannot be held liable in the event that the non-performance of his obligations is attributable either to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure. Likewise, the seller cannot be held liable for all the inconveniences or damages inherent in the use of the internet network (in particular service interruption, external intrusion or presence of computer viruses), nor due to a defective product, Animals online being the seller only. The site and the elements it contains are provided without any warranty, implicit or explicit. Subject to any public order legislation to the contrary, Animaux en ligne declines all responsibility for any error that may be found on the website. The photographs illustrating the products do not enter into the contractual field. If errors occur, under no circumstances can online animals be held liable. The texts accompanying the products are the reproduction of the information appearing on the packaging or come from the manufacturers and can in no case engage the responsibility of Animaux en ligne Failing to respect the regulations of the site or to receive the payment of the sums due by a customer, Animaux en ligne will automatically and immediately suspend the validity of the transaction.


Pets Online will not diagnose any symptoms or health problems and will not prescribe any specific treatment or product. We recommend that you consult a veterinarian with your pet for any health and behavioral concerns. Products that provide solutions to your pet’s problems have been developed by independent online pet companies, so we do not guarantee any warranty or specific results.


When you place the order and make the payment, you automatically accept and assume all the conditions of use of the website. These conditions of sale define the rights and obligations of the parties in connection with the sale of products by the seller Animals online to buyers. They apply without restriction to all products and services offered on the site.Ordering products on the site entails full and complete acceptance of these general conditions of sale, including The buyer acknowledges having read before confirming his order. When Pets Online receives confirmation of an order by email, Pets Online reserves the right not to honor the order. If necessary, an opinion will be communicated. Animaux en ligne undertakes to honor orders received on the website only within the limits of available stocks of each product. If the product is not available, the seller undertakes to inform the customer as quickly as possible. Animals Online reserves the right to cancel an order without notice, limit the quantities of items ordered or refuse to do business with a customer. When a customer validates an order, this implies acceptance of all of these conditions of sale. Animals Online reserves the right at any time and without notice to add or remove products from its website or to modify their prices. Pets Online reserves the right to first verify personal or credit card information before accepting any order. The customer must always, before validating his order, check the details of his order, because from the moment he registers his order, this means that the customer accepts in full knowledge and without reserve the present general conditions of sale, the price and quantities of products ordered The price invoiced to the customer is the price applicable to the product on the day of the order and which will be indicated on the invoice given to the customer upon delivery. All our prices are in Canadian dollars.


You declare to be at least 18 years old, and to have the legal capacity allowing you to subscribe to a subscription on the site. Only blogs of natural persons are allowed. The use of the blog excludes any exercise of a commercial or professional activity on this blog. Blogs must be written in the French language and contain subjects relating to animals only. The blogger must ensure, for questions of security and responsibility, that he has left his account at the end of each user session by clicking on the link « Disconnect ». It is recalled that the blogger undertakes in particular to respect the following conditions: – To respect the laws in force whether at the local, regional, national or international level. – Comply with any provision relating to respect for private life, intellectual property law, press law, patent law, trademark law and image rights. -Respect applicable legislation on computer fraud. – Respect the rules of public order, in particular the regulations applicable to pornographic and pedophile content. – Respect the legislation applicable to minors. – Do not substitute for someone else as a person, organization, or guest. – Not to disseminate deliberately false information with or without the aim of harming others. – Do not download, post, send e-mails or transmit in any way any content that it does not have the right to transmit outside the legal framework. – Do not download, post, send e-mails or transmit in any way any content subject to confidentiality clauses. – Do not download, post, send e-mails or transmit in any way any content that contains viruses. – Do not harass anyone and in any way. – Not to promote or provide information about illegal, violent or inciting activities towards individuals or groups of people. – Do not offer for sale any object, good or service that violates the laws or for which the blogger does not have all the rights allowing him to offer or sell it. – Not to advertise a brand, a product and / or any service. -Do not access another member’s account and use or modify any content, comments or any other information of another blogger. – Do not behave in a way that damages the image or reputation of Animals online. – Do not manipulate the identifier (name of the blog) and password in order to conceal the origin of any information or content transmitted via the service. – Do not promote, on your blog, sites that violate these general conditions of use. – Inform Animals Online without delay of any illegal content of which he may become aware; – Inform Animals Online without delay in the event of a complaint or third party action concerning the content and more generally its blog. – Download files for strictly personal use within the framework of private copying and for non-commercial purposes. Any use, loss or misappropriation of the blogger’s username and / or password is his sole and entire responsibility. No property rights of all or part of the administration interface can be transferred to users as such. In all the cases mentioned above, the blogger undertakes to immediately notify Animals Online, by email with acknowledgment of receipt. Pets Online does not guarantee the veracity, completeness or quality of the content posted through the service. Animals online cannot therefore be held responsible for any content whatsoever and the consequences resulting from any virus. Animals online reserves the right at any time to modify or discontinue, momentarily, sporadically or permanently, the service or the account of a subscriber (in whole or in part thereof) with or without warning. The blogger declares to have read and accepted these general conditions of use.


Animals Online does not represent any manufacturer of pet products, and it has complete independence in the selection of products offered on its website. The mandate of Pets Online is to market quality pet foods and accessories. The Online Animals offices are located in the province of Quebec in Canada. Any complaint relating to the website and the elements it contains or its use is governed by the laws applicable in Quebec. – Bloggers are responsible for confidentiality and for actions carried out with their password and on their account. -Any total or partial reproduction of the site is strictly prohibited. – The subscriber undertakes not to modify, copy, republish, transmit, sell or distribute in any way whatsoever the site or the elements that compose it. – Any total or partial reproduction of the site is strictly prohibited.

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